Platform Features
AI receptionist features, built for Australian businesses
Everything KarmasAI does for your front line — answering, booking, orders, job capture, follow-up and reporting — from the first ring to the review request.
Voice AI
Human-like voice conversations
Built on the Ultravox speech model, our voice pipeline delivers natural, low-latency conversations. Agents understand context, handle interruptions, and speak with realistic voices.
- 24/7 answering — nights, weekends and holidays
- 22 natural voices — Hannah, our Australian voice, by default
- Natural turn-taking and interruption handling
- Books, reschedules and cancels appointments with automatic SMS confirmations
- Warm-transfers urgent calls to a human with context
Hi, can I get a cut and colour on Saturday morning?
Of course — Saturday I have 9:30 or 11:15 with Mel. Which suits you?
9:30, thanks.
Booked for 9:30 Saturday. I've just texted you the confirmation.
Missed Calls
Never lose a missed call
When a call slips through, KarmasAI texts the caller back within seconds, keeps the whole conversation in one inbox, and follows up finished appointments with an automatic review request — so every enquiry gets a response and happy customers get asked to say so.
- Missed-call text-back within seconds
- Unified conversations inbox for every call and SMS thread
- Automatic review requests after appointments
- Lead pipeline so no enquiry slips through
Hi, it's Bay Street Dental — sorry we missed your call. How can we help? Reply here or we'll ring you back.
Hoping to book a check-up next week, Tuesday if possible.
Orders & Jobs
Take orders and capture jobs, end to end
Takeaway and restaurant agents capture full orders — items, sizes, extras, pickup or delivery — with kitchen receipt printing straight from the dashboard. Trade agents capture job requests with the job type, suburb, urgency and callback details, even at 2 am.
- Takeaway orders captured item by item
- Kitchen receipt printing from the dashboard
- Tradie job requests with suburb, urgency and callback details
- Every order and job on your live dashboard instantly
Tony's Pizza — Kitchen copy
Pickup · 7:15 pm
Job request captured
- Job
- Blocked drain, laundry
- Suburb
- Reservoir VIC
- Urgency
- Today if possible
- Mobile
- +61 4•• ••• •••
Captured at 2 am Saturday — on your dashboard before breakfast.
Multi-Language
Speak your customer's language
Set your agent to handle English, Hindi, or Hinglish today, with more languages on the way. Pick a natural voice to match.
- English, Hindi & Hinglish support
- Per-agent language configuration
- Natural accent voice selection
- More languages on the roadmap
Languages today
Pick from 22 natural voices
Knowledge Base
Train agents on your business
Import documents and website content, or answer a few guided questions, and your agent responds to callers from your curated business knowledge — services, hours, pricing, parking, policies — accurately and instantly.
- PDF, DOCX, CSV & website import
- Structured business facts your agent recalls instantly
- Guided business-details onboarding
- Update answers any time from the dashboard
Your business facts, on call
Caller asks: “Are you open Saturdays?”
Open 9 am – 4 pm Saturdays
Caller asks: “How much is a men’s cut?”
$45 — allow 30 minutes
Caller asks: “Where do I park?”
Free parking behind the salon on Hope St
Imported from your documents and website, or entered in guided onboarding — edit any time.
Analytics
Know exactly how your agents perform
Every call transcribed and analysed. Dashboards show call volume, durations, outcomes, and per-agent performance.
- Call volume and duration dashboards
- Full transcript for every call
- Call outcome tracking
- Per-agent performance metrics
- CSV exports
Calls answered
312
Bookings made
87
Avg. duration
2m 14s
Outbound Campaigns
Outbound campaigns, done properly
Warm outbound calling for lead follow-up and reminders — configured with our team during onboarding so consent, list hygiene and Australian DNCR obligations are handled before the first dial.
- Warm lead follow-up and reminder calls
- Contact list upload with consent tracking
- Australian DNCR washing (managed)
- Scheduled dialling windows
- Real-time campaign monitoring
Warm lead follow-up — spring enquiries
RunningCampaigns are configured with our team during onboarding — compliance first.
Integrations
Connect to your tools
Sync bookings to Google Calendar, confirm by SMS, and push call and booking events to your own systems with signed webhooks — all live today, with more integrations in beta and rolling out.
- Google Calendar two-way sync — Live
- SMS confirmations — Live
- Signed webhooks — Live
- Outlook — Beta
- Cliniko — Beta
- ServiceM8 — Beta
- Fresha, Timely, AgentBox, Xero — rolling out
Two-way appointment sync
Automatic booking confirmations by text
Signed booking & call events to your own tools
Two-way appointment sync
Practice management software
Captured jobs created automatically
Salon and spa booking
AU/NZ salon and spa booking
Real estate CRM
Accounting and invoicing
Live Calls
Stay on top of every call
Watch calls come in live, then review the full transcript and recording afterwards.
- Live calls dashboard
- Full transcript for every call
- Call recordings
- Notifications for important calls
Live — 2 calls in progress
“…so that's 9:30 Saturday with Mel, and I'll text you the details now…”
Full transcript and recording available after every call.
Billing & Usage
Transparent usage tracking
See your usage and overage charges with full invoice history. Billing is handled securely by Stripe.
- Usage and overage dashboard
- Transparent per-minute overage pricing
- Invoice history
- Stripe-secured billing
Growth plan — 500 minutes
ActiveCompliance
Australian-first security & privacy
Australian Privacy Act aligned, PII redaction, role-based access control, and full audit logging. Built for the security requirements of regulated industries.
- Built and operated by an Australian company
- Australian Privacy Act (APP) aligned
- Automatic PII redaction
- Role-based access control (RBAC)
- Full audit logging
- Data encryption at rest and in transit
Security & privacy posture
FAQ
Feature questions, answered
- What can the KarmasAI receptionist actually do on a call?
- It answers 24/7 in a natural Australian voice, books, reschedules and cancels appointments with automatic SMS confirmations, takes takeaway orders, captures tradie job requests, answers questions from your business profile, and warm-transfers urgent calls to a human with a context summary.
- Can it take food and takeaway orders?
- Yes. Food and takeaway agents capture the full order item by item — sizes, extras, pickup or delivery — and the order lands on your dashboard instantly with kitchen receipt printing, so the kitchen can start straight away.
- Can it transfer a call to a human?
- Yes. The agent screens for urgency and warm-transfers to your nominated team member with a summary of who is calling and why, so genuine emergencies reach a person immediately while routine enquiries are booked or captured.
- Which integrations are live today?
- Google Calendar, SMS confirmations and Webhooks are live; Outlook, Cliniko and ServiceM8 are in beta; Fresha, Timely, AgentBox and Xero are rolling out. Statuses update as each integration ships.
- How do I hear it before signing up?
- Talk to a live KarmasAI agent right now in your browser at karmasai.com/demo — no signup needed. Then start a 7-day free trial with no card required and no lock-in.
Ready to see it in action?
Start your 7-day free trial and explore every feature. No card required, no lock-in.