Professional Call Handling for Legal Practices
Your AI receptionist manages new matter intake, screens calls during court appearances, and ensures no urgent matter goes unattended - with confidentiality built in.
KarmasAI is an Australian AI voice receptionist for law firms and professional-services practices. It runs new-matter intake, asks preliminary conflict-check questions, triages urgent matters, and books consultations - 24/7, in a natural Australian voice, with confidentiality-first handling. Pricing is in AUD, GST inclusive, from $49/month.
Hannah
AI Receptionist · answering +61 4·· ··· 312
Consult booked
Fence cost dispute · Wed 4:00pm · Tom R.
The Problem
Sound familiar?
Calls during court & meetings
Solicitors spend hours in court, mediations, and client meetings. Meanwhile, potential new clients call and get voicemail.
Conflict-of-interest screening
New enquiries need preliminary conflict checks before engagement. Manual screening is slow and inconsistent.
After-hours urgent matters
Legal emergencies don't follow business hours. Clients need to reach someone when urgent matters arise.
Intake call complexity
New matter enquiries require careful information gathering - matter type, urgency, opposing parties, timeline.
45%
Of legal enquiries come outside business hours
$5K
Average value of a new matter
70%
Of callers won't leave a voicemail
24/7
Intake with KarmasAI
The Solution
How KarmasAI helps
New matter intake
Structured intake conversations capturing matter type, key details, opposing parties, and urgency level.
Conflict check questions
AI asks preliminary conflict-of-interest screening questions before any engagement.
Urgency triage
Urgent matters like bail hearings or injunctions are immediately escalated. Routine enquiries are scheduled.
Callback scheduling
Books consultation calls in your calendar. Clients choose a time that suits them.
Confidentiality-first design
All conversations encrypted, Australian-hosted, with strict data handling. Built for professional privilege.
Warm transfer with context
When a matter needs a solicitor now, the caller is transferred to your on-call number with the intake details relayed - no one starts the conversation cold.
Integrations
Works with your tools
KarmasAI connects with the software Australian SMBs already use. The badges below show what is live today versus what is rolling out — Google Calendar sync is live now.
FAQ
Legal & Professional Services — frequently asked
- Can it handle new-matter intake while solicitors are in court?
- Yes. When your team is in court, mediation, or client meetings, KarmasAI answers, runs a structured intake - matter type, key details, opposing parties, urgency - and books a consultation or routes the enquiry, so potential clients reach a professional voice instead of voicemail.
- Does it run conflict checks?
- The agent asks preliminary conflict-of-interest screening questions before any engagement and captures the parties involved, so your team has what it needs to run a full conflict check before taking the matter on.
- Is client information kept confidential?
- Conversations are encrypted and Australian-hosted, with strict data handling designed around professional privilege and processes aligned to the Australian Privacy Act. The agent only collects what you configure it to collect, and audit logging supports your compliance obligations.
- Does it integrate with LEAP or Clio?
- KarmasAI works alongside the tools legal practices already use: Google Calendar is live; Outlook is in beta; LEAP, Clio, Xero and Microsoft Teams are rolling out. Signed webhooks are live today too, so every captured matter and booking can flow into your own systems. Tell us your stack during onboarding and we will configure intake routing to match.
- How much does it cost for a firm?
- Plans start at $49/month (Starter, 75 minutes included), in AUD and GST inclusive, with Growth, Pro and Scale tiers adding more minutes and seats (the pricing page shows current tiers), with a 7-day free trial and no card required. A single captured new matter typically covers many months of the subscription.
- What call records are kept, and what can our firm control?
- Every call automatically produces a full transcript, a call recording, and an audit trail, all reviewable from your dashboard. On top of that, controls are configurable to your firm: PII redaction for sensitive details, role-based access controls so only authorised staff can view call records, and audit logging of access for your compliance obligations. The agent only collects the information you configure it to collect.
Ready to transform your legal practice?
Start your 7-day free trial and see the difference an AI receptionist makes. Cancel anytime before the trial ends.