Automotive & Dealerships · User Guide
KarmasAI for Automotive & Dealerships
Set up an Australian AI voice receptionist that answers every call for your dealership, mechanic shop or service centre — books service appointments and test drives, takes down vehicle and enquiry details, and puts ready-to-buy callers straight through to your sales team.
Owners and managers of car dealerships, independent mechanics, service centres and tyre/auto shops in Australia who want every phone call answered, every service booking captured, and hot sales enquiries handed to a person — without adding front-desk staff.
What the full guide covers
Inside your dashboard, each topic includes step-by-step setup, recommended practices, common mistakes and a checklist. Here’s what’s included.
Topic 1
Getting started
A busy workshop or showroom drops calls when the phone rings during a service drop-off or a test drive. KarmasAI answers every call so no service booking or sales enquiry slips through.
Dashboard
Topic 2
Your AI agent — voice and personality
Your agent is the first voice a customer hears. A clear, friendly Australian voice that knows your makes and service process builds trust before a service advisor or salesperson is involved.
Dashboard -> Agents
Topic 3
Phone numbers and call forwarding
Numbers are not provisioned automatically. You add an Australian number and forward your existing line to it, so customers keep calling the number on your signage while KarmasAI answers behind it.
Dashboard -> Phone Numbers
Topic 4
What your agent can do
Your agent can do exactly five things on a call. Knowing them keeps expectations realistic and helps you map each to a real dealership task.
Configured per agent
Topic 5
Service and test-drive bookings
Booking is the core job. The agent fills the service diary and the showroom test-drive calendar, sends each customer an SMS confirmation, and lets customers reschedule or cancel without tying up your team.
Dashboard -> Appointments
Topic 6
Capturing vehicle and enquiry details
Good details on every call mean your service advisors and sales team can act fast. The agent captures rego, make/model and what the customer needs so the right person can follow up prepared.
Dashboard -> Contacts
Topic 7
Parts and sales transfer
Some callers are ready to buy or need a person now. call transfer routes hot sales enquiries and complex service questions to a human while routine bookings stay automated.
Configured per agent
Topic 8
Following up with campaigns
Outbound calls let your agent chase service reminders, follow up test-drive enquiries and re-engage warm leads — turning the database into booked jobs and showroom visits.
Dashboard -> Campaigns
Topic 9
Calls, inbox and transcripts
Every call is recorded with a transcript and outcome, so you can see exactly what each customer asked, coach the agent and never lose the detail of a booking or enquiry.
Dashboard -> Calls
Topic 10
Notifications and alerts
Alerts make sure the right person knows the moment a service is booked, a hot lead is captured or a transfer is missed — so nothing waits unseen in the dashboard.
Dashboard -> Settings
Topic 11
Your knowledge base
The knowledge base is the set of business facts the agent uses to answer questions. Good facts mean accurate answers on hours, pricing guides, makes serviced and policies — without a transfer.
Dashboard -> Knowledge
Topic 12
Billing and plans
Plans are sized by included call minutes, so you can match your spend to call volume. Knowing your usage keeps costs predictable as the showroom and workshop get busier.
Dashboard -> Billing
The full step-by-step guide lives in your dashboard
Start your 7-day free trial — no credit card required — and the complete Automotive & Dealerships guide, with every setup step and checklist, is waiting inside your KarmasAI account.