Hospitality & Restaurants · User Guide
KarmasAI for restaurants, takeaways & cafes
Your AI receptionist answers the phone when the kitchen is slammed — taking pickup and delivery orders, booking tables, and reading your menu and prices back accurately. This guide walks you from sign-up to forwarding your real number.
Owners and managers of Australian restaurants, takeaways, cafes, pizza and kebab shops, and fish-and-chip shops who lose orders and bookings to a ringing phone during service. No technical setup knowledge needed — if you can fill in your menu and trading hours, you can run this.
What the full guide covers
Inside your dashboard, each topic includes step-by-step setup, recommended practices, common mistakes and a checklist. Here’s what’s included.
Topic 1
Getting started
Gets your venue from sign-up to a working AI receptionist you can test in minutes, on a free 7-day trial with no credit card required.
Dashboard
Topic 2
Your AI agent (voice & personality)
Your agent is the voice customers hear. A quick, friendly takeaway tone keeps the queue moving and makes the venue sound staffed even when the kitchen is flat out.
Dashboard -> Agents
Topic 3
Phone numbers & call forwarding
This is how calls actually reach your agent. You keep your existing venue number and forward it to a KarmasAI Australian number, so customers dial the same number they always have.
Dashboard -> Phone Numbers
Topic 4
What your agent can do
Your agent can do exactly five things on a call. Knowing these keeps your expectations accurate and your set-up focused on what actually works for a venue.
Dashboard -> Agents
Topic 5
Taking orders
Captures pickup and delivery takeaway orders even when every staff member is on the floor — so the dinner rush no longer means missed sales and engaged tones.
Dashboard -> Orders
Topic 6
Your menu & prices
The Knowledge base is the set of facts your agent draws on — your menu, prices, sizes, delivery rules, hours and address. Accurate Knowledge is the difference between a clean order and a wrong one.
Dashboard -> Knowledge
Topic 7
Receipt printing & busy-period alerts
Gets captured orders onto a docket the kitchen can work from, and keeps staff aware of incoming orders so nothing sits unseen during a flat-out service.
Dashboard -> Orders
Topic 8
Table bookings
Captures dine-in table bookings over the phone and syncs them to your diary, so reservations stop slipping through during service. The confirmation SMS is sent automatically.
Dashboard -> Appointments
Topic 9
Texting order details
Lets the agent text a caller details they ask for — the order total, the address, or directions — without bothering them with texts they did not request.
Dashboard -> Agents
Topic 10
Calls, inbox & transcripts
Every call is logged with a transcript so you can check what was ordered or booked, catch any mishears, and improve your menu and Knowledge over time.
Dashboard -> Calls
Topic 11
Notifications & alerts
Makes sure the right staff are pinged when a new order or booking comes in, so nothing waits unseen on a screen during a flat-out service.
Dashboard -> Settings
Topic 12
Billing & plans
Keeps you on a plan that matches your call volume so the agent never runs out of minutes mid-service, and keeps your spend predictable.
Dashboard -> Billing
The full step-by-step guide lives in your dashboard
Start your 7-day free trial — no credit card required — and the complete Hospitality & Restaurants guide, with every setup step and checklist, is waiting inside your KarmasAI account.