Salons & Beauty · User Guide
KarmasAI for Salons & Beauty
A friendly Australian-voiced receptionist that answers every call, books and reschedules appointments straight into your diary, and sends the confirmation text automatically — so your team can stay with the client in the chair.
Owners and front-desk teams at hair salons, beauty and nail bars, brow and lash studios, day spas and wellness clinics across Australia who lose bookings to missed calls and want every ring answered without hiring more reception staff.
What the full guide covers
Inside your dashboard, each topic includes step-by-step setup, recommended practices, common mistakes and a checklist. Here’s what’s included.
Topic 1
Getting started
A few minutes of setup turns missed calls into booked appointments. Your 7-day free trial needs no credit card, so you can hear your agent answer before you commit.
Dashboard
Topic 2
Your AI agent: voice and personality
The agent's voice is your salon's first impression. A warm, polished Australian voice makes callers comfortable booking with an AI receptionist.
Dashboard -> Agents
Topic 3
Phone numbers and call forwarding
Your agent answers on a KarmasAI Australian number. Forwarding your existing salon line to it means you keep your number on signs and cards while the agent picks up.
Dashboard -> Phone Numbers
Topic 4
What your agent can do
Your agent can do exactly five things on a call. Knowing them sets clear expectations and keeps your front desk in control of what's automated.
Dashboard -> Agents
Topic 5
Bookings and your calendar
Real appointments only happen when the agent knows your services, durations and a connected diary. Get this right and bookings appear in your calendar without anyone at the front desk lifting a finger.
Dashboard -> Appointments
Topic 6
Your services and prices
The knowledge base is the set of facts your agent draws on — services, prices, hours, address and FAQs. It only quotes and books what you've added, so it never invents a service or a price.
Dashboard -> Knowledge
Topic 7
Reducing no-shows
Every confirmed booking sends an SMS confirmation automatically, which already cuts no-shows. Clear policies in your knowledge base and easy rescheduling keep chairs full.
Dashboard -> Appointments
Topic 8
Returning clients
Regulars are valued clients. The agent can recognise a returning caller by their mobile and offer the same service and stylist as last time, which feels personal and books faster.
Dashboard -> Contacts
Topic 9
Calls, inbox and transcripts
Every call is recorded with a transcript, so you can see exactly what was booked, what was asked, and where the agent needs more knowledge.
Dashboard -> Calls
Topic 10
Notifications and alerts
Real-time alerts keep your team in the loop on new bookings and calls that need a person, so nothing is missed even when you're with a client.
Dashboard -> Settings
Topic 11
Billing and plans
Plans are priced by included call minutes, so you can match a tier to how busy your phone is and keep your receptionist cost predictable.
Dashboard -> Billing
Topic 12
Outbound follow-ups and rebooking
Beyond answering, your agent can call clients you already have a relationship with — reminders, rebooking gaps, or win-backs — to fill quiet days.
Dashboard -> Campaigns
The full step-by-step guide lives in your dashboard
Start your 7-day free trial — no credit card required — and the complete Salons & Beauty guide, with every setup step and checklist, is waiting inside your KarmasAI account.