Trades & Home Services · User Guide
KarmasAI for Trades & Home Services
Set up an Australian AI voice receptionist that answers every call, triages emergencies, captures clean job requests, and texts callers your details on request — so you can keep working and still win the work.
Plumbers, electricians, HVAC technicians, locksmiths, handymen and other home-services operators who can't answer the phone while they're on the tools, work after hours, or lose jobs to missed calls and voicemail.
What the full guide covers
Inside your dashboard, each topic includes step-by-step setup, recommended practices, common mistakes and a checklist. Here’s what’s included.
Topic 1
Getting started
Gets you from sign-up to a working AI receptionist that captures job requests without you touching the phone. Every step here protects jobs you'd otherwise lose to a missed call.
Dashboard -> Dashboard
Topic 2
Your AI agent: voice & personality
The voice and manner of your agent is the first impression a customer in a panic hears. A calm, can-do agent that sounds like a competent mate keeps callers on the line instead of hanging up.
Dashboard -> Agents
Topic 3
Phone numbers & call forwarding
This is how calls actually reach your agent. Numbers aren't provisioned automatically, so you stay in control of when the AI starts answering — and you keep your existing business number.
Dashboard -> Phone Numbers
Topic 4
What your agent can do
Knowing exactly what the agent can and can't do sets honest expectations. Your agent does five things — for trades, the workhorse is job intake, not calendar booking.
Dashboard -> Agents
Topic 5
Capturing job requests
This is the heart of the product for trades. Instead of a missed call or a vague voicemail, you get a structured job request — job type, address, urgency and a callback number — ready to action.
Dashboard -> Orders
Topic 6
Emergency & after-hours routing
A gas leak, burst pipe or lockout at midnight is exactly when a missed call costs you the job and risks the caller's safety. Your agent triages urgency and can hand genuine emergencies straight to your on-call tradie.
Dashboard -> Agents
Topic 7
Texting quotes & your address
Callers often ask to be texted your address, a photo-intake number, or a quote link. The agent can send these on request, so the caller has your details in writing without you stopping work.
Dashboard -> Agents
Topic 8
Following up leads
Every caller becomes a contact you can follow up. Turning a captured job request into a callback — and a repeat customer — is where the AI receptionist pays for itself.
Dashboard -> Contacts
Topic 9
Calls, inbox & transcripts
Every call is recorded and transcribed, so you can verify a captured job, settle a 'they said / I said', and hear how the agent is performing — without sitting by the phone.
Dashboard -> Calls
Topic 10
Notifications & alerts
When you're under a house or up a ladder, you can't watch the dashboard. Alerts push new job requests and emergencies to you so you can call back fast and win the work.
Dashboard -> Settings
Topic 11
Outbound calling & follow-ups
Beyond answering, your agent can make outbound calls — for example to follow up a quote or confirm a completed job — to contacts you're allowed to ring. The platform keeps you compliant automatically.
Dashboard -> Campaigns
Topic 12
Billing & plans
Your plan sets how many call minutes you get each month. Picking the right tier keeps you covered through busy periods and after-hours overflow without overpaying.
Dashboard -> Billing
The full step-by-step guide lives in your dashboard
Start your 7-day free trial — no credit card required — and the complete Trades & Home Services guide, with every setup step and checklist, is waiting inside your KarmasAI account.